Privacy Policy

1. Scope and Applicability

This policy applies to personal data processed through EKATRACORE websites, user accounts, product usage, support interactions, and payment-related communications. It applies to current users, prospective users, and business contacts interacting with official channels.

2. Categories of Personal Data

Identity and Account Data

Name, email address, account identifiers, role, authentication metadata, and communication preferences.

Usage and Device Data

IP address, browser type, device details, usage logs, session details, and diagnostic events used for security and service quality.

Billing and Transaction Data

Plan details, invoice references, payment status, transaction IDs, and limited financial metadata supplied by payment processors.

Support and Compliance Data

Support tickets, grievance records, correspondence logs, and documents provided for legal or compliance processing.

3. Lawful Basis and Consent

Personal data is processed under one or more of the following legal bases: contractual necessity for service delivery, legitimate interests in platform security and operations, legal obligation compliance, and consent where consent is required by applicable law.

Where processing is consent-based, you may withdraw consent by contacting the privacy channel. Withdrawal does not affect lawfulness of prior processing.

4. Purpose of Data Processing

• Provisioning and maintaining user accounts, subscriptions, and authorized access.
• Operating, securing, and improving platform reliability and performance.
• Processing billing, refunds, and payment-related dispute workflows.
• Sending transactional notices, service alerts, legal updates, and policy communications.
• Detecting abuse, fraud, and unauthorized activity.
• Complying with legal obligations, dispute management, and audit trail requirements.

5. Data Retention and Deletion

Personal data is retained only as long as required for service delivery, account maintenance, fraud prevention, dispute handling, taxation, and legal compliance.

• Active account data is retained for the duration of the service relationship.
• Billing and transactional records are retained per statutory and accounting requirements.
• Support and grievance records are retained for reasonable operational and legal defense periods.

After retention obligations expire, data is deleted, anonymized, or securely archived according to operational controls.

6. Data Sharing and Processors

EKATRACORE does not sell personal data. Limited disclosures may occur on a need-to-know basis with trusted processors such as hosting providers, analytics providers, communication tools, and payment gateways.

Data may also be disclosed where required by law, lawful authority requests, court orders, fraud investigations, or rights protection requirements.

7. Data Subject Rights and Requests

Subject to applicable law and verification, you may request access, correction, update, deletion, portability, or restriction of your personal data by contacting privacy@ekatracore.com.

Requests should be submitted from your registered email address with sufficient details for identity validation. We aim to acknowledge privacy requests within 2 business days and resolve within statutory timelines.

8. Security Practices

Reasonable technical and organizational safeguards are implemented, including access controls, event monitoring, environment hardening, encrypted data transit, and incident response procedures. No online system is absolutely immune from risk, and users should also maintain secure credential practices.

9. Cookie and Tracking Policy

Cookies and similar technologies may be used for session management, authentication, security, and service analytics. These technologies help maintain platform reliability and user experience.

You may control cookies through browser settings. Disabling essential cookies may affect authentication, session continuity, and feature availability.

10. Children's Data Policy

EKATRACORE services are intended for adults and business users, not for children. If we become aware that personal data of a child has been collected without lawful authorization, appropriate deletion or remediation steps are taken.

11. Grievance Officer and Contact

For unresolved privacy concerns, data complaints, or grievance escalation, contact the designated grievance channel at privacy@ekatracore.com.

Grievance Officer: Proprietor, EKATRACORE (identity details shared upon verified legal request)
Designation: Proprietor / Grievance Officer
Response Timeline: Acknowledgment within 2 business days; closure timeline based on legal complexity.

12. Updates to This Policy

This policy may be amended to reflect legal, technical, or operational changes. The revised version is effective from the date posted with an updated "Last Updated" field.